Privacy Policy

The App is intended for individuals who are legally eligible to use investment, ownership, and precious metals-related services in their jurisdiction.

Users must provide accurate information and comply with all applicable laws, regulations, verification requirements, and platform terms.

Depending on the services used, GRAMZ may collect or process the following types of information:

• Full name
• Email address
• Mobile number
• Account login details
• Identity verification information, where required
• Transaction and order information
• Payment-related information
• Delivery or storage preference information
• Customer support messages
• Technical and device information

For security, performance, troubleshooting, and service improvement, the App may collect limited technical information, such as:

• Device type
• Operating system version
• Application version
• IP address or network-related information
• Error logs or crash reports
• Usage activity within the App

The App may request certain device permissions only when required for specific functionality, such as uploading documents, receiving notifications, improving security, or supporting customer service.

Permissions are used only for their stated purpose and not for unrelated profiling or advertising.

GRAMZ may use collected information to:

• Create and manage user accounts
• Verify user identity, where required
• Process purchases, sales, storage, and delivery requests
• Maintain accurate ownership and transaction records
• Provide customer support
• Send service updates and important notifications
• Improve App performance and user experience
• Protect users, systems, and transactions from fraud or misuse
• Comply with legal, regulatory, and compliance obligations

GRAMZ does not sell or rent users' personal data.

Information may be shared only where necessary with authorized internal teams, technology providers, payment providers, verification providers, storage or delivery partners, customer support providers, legal advisors, or regulatory authorities where required by law.

GRAMZ may rely on trusted third-party services for hosting, analytics, payment processing, identity verification, notifications, crash reporting, infrastructure, and technical support.

Such third parties are expected to process information only as required to support the App and related services.

GRAMZ applies reasonable technical and organizational safeguards designed to protect user information, account access, transaction records, and platform systems.

However, no digital system can guarantee absolute security in all circumstances.

GRAMZ may send users service-related messages, product updates, waitlist updates, promotional offers, or educational investment content where permitted.

Users may opt out of marketing communications where an unsubscribe or opt-out option is available.